If you’re at all interested, over the next week I am about to start posting a batch of new listings on Etsy and ArtFire. Just FYI, there have been a number of people with bad experiences selling & buying on these platforms, so if something goes wrong and, for example, one of these shops runs into a glitch or the shop suddenly shuts down for no good reason, just know it’s the platform’s decision and their screw-up, not mine. I’ll do my best to handle my shops here with integrity but realistically there are some things I cannot control, like the other sellers [who may cheat you in some cases, or sell shoddy knock-off items that are mass produced in China and not really artful or ‘handmade’] and the decisions of the venue owners. So be careful to buy carefully from vendors within these markets who you know have some sort of good track record – either positive ratings right there or elsewhere. In my case? I do not yet have a clear track record on these shops but I DO HAVE A SOLID 170+ RATINGS ON eBay. And they’re all positive, 100% of them.
You should expect similar outcomes on my other shops, great items, inexpensively priced, with good customer service. And if I do somehow screw up, and overlook something, I’ll do what I can to rectify the mistake. This – delays in shipping or other screw-ups – can happen once in a while due not to malicious intent but simply because I am busy with many customers and things occasionally fall through the cracks.
I have actually been rated negatively on eBay a handful of times but in each case I managed to resolve the complaints involved. I ended up refunding the sale amount, apologizing profusely for the late/damaged item which had trouble in the shipping process… or in one case an item was not quite what the customer was looking for visually. All of these were issues I did try my best to resolve and on these rare occasions, the customers ended up retracting their negative ratings of my shop, usually replacing them with positive ones. The same willingness to exceed customer expectations, and resolve problems even if it means I lose money on the sale, will apply on every shop I run, whether it’s Etsy or ArtFire or eBay or my own shop here on this website.
HornbostelProductions.com Shop
Triumphant Artists ArtFire Shop
I am also aiming to post new stuff on my own shop the week after that. This should include some really cool things that I’ve put a ton of work into. Watch for that. Oh – and by the way – there are a couple of amazing eBay auction this week too and they end in a couple of days.
They’re for custom made to order art and the opening bids are under $3 on both listings. You might want to jump in on that!
UPDATE: eBay auctions relisted and the first of the new art items has been posted on Etsy.
